Shipping policy

Last updated: August 25, 2026

Thank you for shopping with NovaTech Gadgets. This Shipping Policy explains how we process and deliver orders placed through novatechgadgets.store.

NovaTech Gadgets is operated by NOVA TECH SOLUTIONS LLC and currently ships orders to eligible addresses within the United States only.

Processing Time

Orders are typically processed within 1–2 business days after purchase.

Processing time includes payment verification, order preparation, packaging, and handoff to the shipping carrier. Processing time does not include carrier transit time.

Processing may take longer during holidays, promotional periods, high-volume sales periods, severe weather events, inventory verification, or situations where additional order or address information is needed.

Orders are generally processed Monday through Friday. Weekends and US federal holidays are not counted as business days unless otherwise stated on the Site.

Shipping Methods and Delivery Estimates

We currently offer the following domestic shipping options:

Express Shipping

  • Estimated delivery: 3–5 business days after processing.
  • Shipping cost: $4.99.

Free Shipping

  • Estimated delivery: 5–8 business days after processing.
  • Shipping cost: Free.

Delivery estimates begin after the order has been processed and handed to the shipping carrier. They are estimates, not guaranteed delivery dates.

Including processing time, the estimated total delivery timeframe is approximately:

  • Express Shipping: 4–7 business days from the date of purchase.
  • Free Shipping: 6–10 business days from the date of purchase.

Delivery may be affected by carrier delays, weather, holidays, peak shopping periods, incorrect addresses, address-verification issues, transportation disruptions, inventory verification, or circumstances outside our reasonable control.

The shipping options and final shipping costs available for your order are displayed at checkout. The shipping rate selected at checkout applies to that order.

Shipping Coverage

We currently ship to eligible addresses within the United States only.

We do not currently offer international shipping unless an international destination is specifically made available at checkout.

We may be unable to ship to restricted, incomplete, undeliverable, or carrier-excluded addresses. If we cannot fulfill an order to the address provided, we will contact you using the information supplied at checkout.

Unless otherwise stated at checkout, shipping availability for Alaska, Hawaii, PO boxes, APO, FPO, and DPO addresses may depend on the carrier, destination, and product.

Order Tracking

When tracking is available, we will send a shipping-confirmation email after your order has been dispatched.

The email may include:

  • Carrier name.
  • Tracking number.
  • Shipment status.
  • Link to the carrier’s tracking page.

You may also use our Order Status page, if available, to enter your order number and email address to view updates.

Please allow time for the carrier’s tracking system to update after the package has been handed over. Tracking information may not appear immediately.

Shipping Delays

We work to meet the delivery estimates shown on the Site and at checkout, but delays may occur because of:

  • High order volume.
  • Carrier disruptions.
  • Severe weather.
  • Holidays.
  • Peak shopping periods.
  • Incorrect shipping information.
  • Address-verification issues.
  • Transportation disruptions.
  • Inventory or fulfillment issues.
  • Other events outside our reasonable control.

If we learn that an order cannot ship within the stated timeframe, we will provide an updated shipment expectation and any available options as required by applicable law.

If your order is delayed beyond the estimated delivery window, contact us at support@novatechgadgets.store with your order number. We will review the available tracking information and assist where possible.

NovaTech Gadgets maintains a reasonable basis for the processing and delivery estimates displayed on the Site. Under the FTC’s Internet Order Rule, online sellers must have a reasonable basis for advertised shipping times and must provide appropriate options if an order cannot be shipped within the promised timeframe. cite cite[ftc][ftc]

Incorrect Shipping Information

Please review your shipping details carefully before completing checkout.

We are not responsible for delays, failed deliveries, returned packages, or additional shipping costs caused by:

  • Incorrect or incomplete shipping addresses.
  • Missing apartment, suite, unit, or building information.
  • Incorrect ZIP code.
  • Unclaimed packages.
  • Delivery restrictions at the address.
  • Failure to collect a package.
  • Carrier issues occurring after the order has shipped.

If you notice an error in your shipping information, contact us immediately at support@novatechgadgets.store. We will make reasonable efforts to help, but an address change cannot be guaranteed after an order has been processed or shipped.

If a package is returned because of an incorrect or incomplete address, we may contact you about reshipping options. Additional shipping charges may apply.

Lost, Stolen, or Missing Packages

If tracking shows that a package was delivered but you cannot locate it:

  1. Check around the delivery location.
  2. Ask household members, neighbors, or building management.
  3. Check for a carrier delivery notice.
  4. Contact the carrier directly using the tracking information.
  5. Contact us if the package remains missing.

Once an order is marked as delivered to the address provided at checkout, NovaTech Gadgets is generally not responsible for theft, loss, or removal of the package after delivery.

We will review the circumstances and assist with carrier inquiries where possible.

Damaged Packages

If your package arrives visibly damaged, photograph the package and product before discarding any packaging.

Contact us at support@novatechgadgets.store within 7 days of delivery and include:

  • Your order number.
  • Photos of the outer package.
  • Photos of the product and damage.
  • A brief description of the issue.

We will review the situation and determine an appropriate solution, which may include a replacement, refund, return instructions, or another available remedy.

Orders That Cannot Be Delivered

If a package cannot be delivered because of an incorrect address, refusal, failure to collect, or another issue caused by the customer, the package may be returned to us or to the applicable fulfillment facility.

If the package is returned, we may:

  • Contact you to arrange reshipping.
  • Require payment of additional shipping costs before reshipping.
  • Issue a refund after deducting applicable return or shipping charges.

If the delivery issue was caused by NovaTech Gadgets or a fulfillment error, contact us so we can review the matter and provide an appropriate solution.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at support@novatechgadgets.store.

If the order has not been processed or shipped, we will make reasonable efforts to accommodate your request. Changes and cancellations are not guaranteed because orders may enter processing shortly after purchase.

If the order has already shipped, cancellation may no longer be possible. In that case, you may need to receive the order and follow the return process described in our Return & Refund Policy.

Shipping and Returns

Shipping fees and return-shipping responsibilities are explained in our Return & Refund Policy.

Unless otherwise stated or required by law:

  • Return shipping for change-of-mind, personal-preference, or incorrect product-selection returns may be the customer’s responsibility.
  • Original shipping charges are generally non-refundable for voluntary returns.
  • If an item arrives damaged, defective, incorrect, or materially different from its description, contact us before returning it.
  • A return label or other shipping remedy may be offered when the issue is verified as a fulfillment or product problem.

Shipping Charges at Checkout

The shipping cost displayed at checkout depends on the shipping method selected.

Our current shipping options are:

  • Express Shipping: $4.99, with estimated delivery of 3–5 business days after processing.
  • Free Shipping: $0.00, with estimated delivery of 5–8 business days after processing.

We do not intentionally add mandatory shipping charges after payment has been completed. Review the available shipping option, delivery estimate, and final shipping cost before placing your order.

Contact Us

If you have questions about shipping, delivery, tracking, or an order, contact:

NovaTech Gadgets
Operated by NOVA TECH SOLUTIONS LLC
2020 N Academy Blvd Ste 261
Colorado Springs, CO 80909
United States

This is the company’s registered-agent address. NovaTech Gadgets is an online-only store and does not operate a public retail storefront or customer return counter at this address.

Email: support@novatechgadgets.store
Phone: +1 720-970-2916

Customer-support hours are:

  • Monday–Friday: 9:00 AM–6:00 PM Eastern Time.
  • Saturday: 10:00 AM–4:00 PM Eastern Time.
  • Sunday: Closed.

We aim to respond within 24 hours during business days.

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